We Keep It Simple
At Chom Chom Pantry, we believe in keeping things uncomplicated — including how we handle your personal information. This policy tells you exactly what we collect, why we collect it, and what we do (and don’t do) with it.
What We Collect
When you place an order or sign up for our newsletter, we collect:
- Your name and email address
- Your delivery address and phone number
- Payment information (processed securely via Razorpay — we never store your card details)
When you browse our website, we automatically collect:
- Cookies and usage data (pages visited, time spent, device type) via Google Analytics
This helps us understand what’s working on our site and improve your experience
Why We Collect It
We use your information only for the following purposes:
- To fulfil your order — process payment, arrange delivery, and send you order updates
- To stay in touch — send newsletters, new product announcements, and occasional offers (only if you’ve opted in)
- To improve our website — through anonymised analytics data
- To respond to your queries — whether you reach us via email or WhatsApp
We do not sell, rent, or trade your personal information to anyone. Ever.
Third-Party Tools We Use
To run our website and business efficiently, we work with the following trusted services:
| Tool | Purpose |
| Razorpay | Secure payment processing |
| HubSpot | Email marketing and customer communication |
| Google Analytics | Website traffic and usage analysis |
| Customer queries and support |
Each of these services has their own privacy policy, which governs how they handle data passed to them. We encourage you to review their policies if you’d like more detail.
Cookies
Our website uses cookies — small files stored on your browser — to remember your preferences and understand how you use our site. You can disable cookies in your browser settings at any time, though this may affect how some parts of the site function.
Your Rights
Under India’s Digital Personal Data Protection Act, 2023 (DPDPA), you have the right to:
- Know what personal data we hold about you
- Correct any inaccurate data
- Request deletion of your data (subject to any legal or order-fulfilment obligations)
Withdraw consent for marketing communications at any time (just hit “unsubscribe” — it works, we promise)
Data Security
We take reasonable precautions to protect your data. Payment transactions are encrypted and handled entirely by Razorpay, which is PCI-DSS compliant. We do not store payment card information on our servers.
How Long We Keep Your Data
- Order data is retained for as long as required by Indian tax and accounting regulations (typically 7 years)
- Newsletter subscriptions are kept until you unsubscribe
- Analytics data is anonymised and retained per Google Analytics’ standard settings
Children’s Privacy
We do not knowingly collect personal data from anyone under the age of 18.
Changes to This Policy
If we make any significant changes to this policy, we’ll update the date at the top and — if the changes are material — let our newsletter subscribers know.
Get in Touch
Questions? Something unclear? Drop us a line:
Chom Chom Pantry 📧 [ruchirabose@chomchompantry.com] 📱 [8610640910] 🌐 [chomchompantry.com]